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Implementation Engineer - IAM
1Kosmos - BlockID
Mumbai, Maharashtra, India
Posted on Thursday, May 16, 2024
- Be an integral part of the Customer Success team and drive technical implementations from start to finish • Become a SME on the BlockID platform across the 3 key solution areas: • Verify • Workforce • Customer
- Architect and Design the platform keeping in mind the client’s requirements and industry standard best practices. Refine the implementation methodology based on experience to ensure a repeatable model that is scalable.
- Configuration and management of the BlockID instance for application integrations, policy configurations and workflows to support MFA
- Partner with Sales and Engineering to provide feedback and consultation to customers on how we have solved for certain use cases within BlockID on the field
- Partner with Product and Engineering team to ensure product issues / feature set requests are being provided as feedback • Develop solutions to support complex business challenges and lead internal knowledge sharing sessions to educate other team members
- Provide L3 support for our clients and work with Engineering to solve repeated issues with long term solutions
- Create and maintain technical documentation as a part of implementations
- Work with Client Success Managers to help clients adopt newly releases across the BlockID platform