1) The market leader in digital analytics with the mission of delivering the world’s leading cyber risk analytics on one of the most critical risks of today and the future.

2) Exceptionally well-funded startup that has raised over $100MM of capital from top-tier investors that has no need for any additional capital in this current market environment

3) Explosive team growth (from 15 employees in SF to >100 people globally).

4) Explosive client base growth path with a >99% retention rate.

5) An incredibly diverse, collaborative, and high-performing team of insurance industry professionals, data scientists, and engineers who love working here.

6) CyberCube and its products win industry awards every year (eg. Cyber Risk Solution of the Year & Stress Scenario Software of the Year in 2023). We were recognized with 9 awards in 2022.

7) Senior leadership has a continuous commitment to team members doing the best work of their careers.

8) CyberCube is just a place where you can get things done!

9) Ranked #11 on Forbes America's Best Startup Employers.

We are looking for a results-oriented Client Product Advisor who is passionate about delivering exceptional value to clients and focused on our market leading cyber risk SaaS analytics platform for the (re)insurance industry.

The role sits within the wider Solutions Consulting Team which provides a critical role to enable clients in understanding and getting the most out of our modeling technology. Our functional mission statement is:

Make customers successful through demonstrating the value of our analytics to support their evolving critical business needs. We act as the voice of the customer internally, and the face of CyberCube within the (re)insurance ecosystem.

The Client Product Advisor will be responsible for ensuring that our clients receive all the knowledge, understanding and support they need to successfully leverage our analytics platform. Success in the role allows clients to extract the return on their investments in our software and solutions.

Primary Responsibilities

Fully understand and be able to explain Cyber Cat Risk modeling software products to clients, as well as articulate use cases.
Lead training and onboarding for multiple cyber insurance clients with a focus on cyber accumulation and cat risk as well as single risk underwriting
Collaborate with other functions to deliver excellent results for clients to delight clients, and ensure high client retention
Understand client stakeholders and processes
Understand business workflow and where CyberCube fits in
Work closely with Product and Analytics teams, act as the voice of the client
Maintain customer health tracking / Hubspot (Customer Relationship Management software) records for accounts
Help create and maintain comprehensive documentation for our internal tools
Manage escalation points in product / service delivery
Obtaining feedback from client

Primary Objectives

Become a Subject Matter Expert resource for clients and other team members.
Act as an ambassador for CyberCube Analytics in engaging the insurance market
Provide practical advice and insight to enable clients to maximize utility of software
Successfully enable a team of client facing professionals

Critical Skills

Broad technical knowledge of cyber security issues
Knowledge of analytics use cases in cyber insurance accumulation and underwriting
Understanding of the role of analytics in insurance
Highly effective communication and influencing skills, both written and verbal
Demonstrated ability in client account management and relationship/network building with the ability to balance multiple priorities, both independently and collaboratively as needed
Ability to clearly communicate complex ideas with clarity
Expert with MS Office applications including Excel and Powerpoint, and experience with collaboration software tools.

Qualifications

Minimum of 2 years work experience preferably within cyber underwriting or other related insurance background
Foundational technical knowledge of cyber security issues beneficial
Experience in analytical modeling beneficial
Strong awareness of commercial insurance issues including cyber risk insurance
Highly effective communication and influencing skills, both written and verbal
Demonstrated ability in client account management and relationship/network building
Technical presentation skills
High level of professional integrity and commitment to execution of deliverables
Minimum Bachelor's degree education

Work Environment

As a start-up there will be a lot of work flexibility, including standard global work from home day, and hybrid home / office working model
Up to 20% travel can be expected, primarily to USA/UK depending on where the candidate is located

Why You'll Love It Here

Play an instrumental role in reshaping one of the key industries in the world
Competitive salary, pension and benefits
Meaningful early stage equity
Generous private medical healthcare insurance with dental and vision coverage
Flexible working hours and the option to work from home when necessary

CyberCube Analytics, Inc. is an equal opportunity employer. We don’t tolerate discrimination against age, gender, gender identity, gender expression, sexual orientation, race, color, nationality, ethnicity, religion, disability, veteran status, protected genetic information or political affiliation.

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