Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.

Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.

Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.

Join the hunt and help us stop hackers in their tracks!

What You’ll Do:

The Huntress team is looking for a highly motivated and highly collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAM’s at Huntress constitute as the primary technical liaison post sales. The TAM is responsible for ensuring customer satisfaction through their duties of providing high quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions which drive long term healthy partner/customer relationships.

Responsibilities:

Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serving as an internal advocate for customers, responding to customer escalations, and proactively escalating as needed
Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs
Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices
Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption and accelerate time to value. Develops an understanding of customers’ business needs and educates on how they can improve their security posture with Huntress
Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews
Strong self-starter with the ability to work independently
Spot opportunities for improvement in a fast-moving environment
Comfortable traveling 25% of the time and meeting face-to-face with customers
Comfortable presenting in front of groups

What You Bring To The Team:

4+ years of experience working in Technical Account Management, pre-sales, or similar work
Experience in an endpoint or network security space – i.e., AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS, etc.
Experience working in or with MSPs and/or VARs
Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
Effective time management and organizational skills

Preferred Experience:

Experience with malware, threat intelligence, and/or sandbox analysis
Experience with programming or scripting languages such as PowerShell, Python, and Bash
Experience with cloud platforms such as AWS, Azure, GCP, etc.
Familiarity with MSP tools such as RMMs and PSAs
Familiarity with working with SIEM tools like Elastic, Splunk, etc.

What We Offer:

100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice and is empowered to show up to work every day as their full self.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit small businesses.

Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response.

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