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IT Support Specialist
HyperProof
IT, Customer Service
United States
USD 65k-80k / year + Equity
Posted on Sep 17, 2025
We are hiring an IT Support Specialist to work with our internal employees and ensure our team has reliable, secure, and high-performing technology. You will report to the Manager of IT Support and play a key role in managing and supporting the technical infrastructure that powers our fully remote workforce.
WHO YOU ARE
Your colleagues will consider you a trusted technical expert and problem-solver who ensures our employees can do their best work every day. You thrive in fast-paced environments, love troubleshooting complex issues, and take pride in making technology seamless for your teammates. You balance urgency with precision, and you’re proactive in identifying opportunities to improve processes, security, and efficiency across the company.
WHAT WE ARE LOOKING FOR YOU TO DO
- You’ll serve as the primary point of contact for internal IT support requests via ticketing systems, chat, and email.
- You’ll troubleshoot and resolve issues related to hardware, software, VPN, networking, and cloud-based applications with speed and accuracy.
- You’ll configure, deploy, and maintain laptops, mobile devices, and other equipment for new and existing employees.
- You’ll manage user accounts, roles, and access permissions across SaaS applications (Okta, GSuite, Slack, Zoom, Jira, Salesforce, etc.).
- You’ll maintain endpoint security, apply system updates, and monitor compliance with internal IT/security standards.
- You’ll assist with identity and access management (SSO, MFA, password resets, device enrollment).
- You’ll manage and track IT assets and inventory across a global, fully remote workforce.
- You’ll develop and maintain technical documentation, employee how-to guides, and self-service resources.
- You’ll escalate complex issues to senior engineers and vendors while ensuring clear communication and follow-through.
- You’ll partner cross-functionally with Engineering, Security, and People Ops to optimize onboarding, offboarding, and IT automation.
- By 6 months, you’ll be a trusted go-to for resolving escalated IT issues and identifying areas for process improvement. By 12 months, you’ll have implemented scalable IT practices that strengthen our security posture and employee experience.
HOW YOU’LL KNOW YOU ARE SUCCESSFUL (Key KPI’s)
- IT support tickets are resolved promptly, with high internal satisfaction ratings (4.5+/5).
- Employees experience minimal downtime from IT issues.
- IT documentation and processes are accurate, accessible, and up to date.
- Endpoint compliance and system security are consistently maintained.
- You proactively identify and implement improvements that make IT operations more efficient and scalable.
WHAT YOU’LL BRING
- 2–4 years of experience in IT support, help desk, or related technical role.
- Strong knowledge of operating systems (Windows, macOS) and common SaaS productivity tools.
- Hands-on experience with identity management, SSO, MFA, and endpoint management solutions (e.g., Okta, Intune, JumpCloud, Qualys).
- Understanding of networking fundamentals (DNS, VPN, IP addressing, Wi-Fi troubleshooting).
- Familiarity with security best practices (device encryption, patch management, phishing prevention).
- Excellent troubleshooting skills with a logical and methodical approach to diagnosing issues.
- Ability to communicate clearly with both technical and non-technical employees.
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
WHAT’S OUR TECH
- Collaboration: Slack, Zoom, MS Teams
- Productivity: Google Workspace, Microsoft 365
- Identity & Access: Okta, SSO, MFA tools
- Project Management: Jira, Confluence
- CRM & Business Apps: Salesforce, Talent LMS
- OS & Devices: Windows, macOS, mobile (iOS/Android)
- Security & Endpoint Management: MDM, EDR, encryption tools
LOCATION
We are a fully remote company! We prioritize hiring the best people, wherever they are located. You will need to have a residence where shipping to and from will not be a challenge. Position will support PST time zone.
CANDIDATE EXPERIENCE
We value your time. For this role, the interview process includes:
- Talent Acquisition Screening
- Technical Interview with IT Team
- Problem-Solving Scenario Interview with Security & Compliance
- Final Team Interview with Key Stakeholders
The full compensation package is based on candidate experience and certifications.
Remote USA
$65,000—$80,000 USD
WHERE YOU’LL GO
- Hyperproof also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and our people team to explore lateral moves to other parts of the organization as you continue to grow with us.
WHAT WE OFFER TO OUR EMPLOYEES
Please note: Benefits listed below are for employees in the United States; contractor roles or international positions may differ
- Annual compensation reviews + equity
- Unlimited PTO: strongly encouraged to unplug and recharge
- Health: coverage for medical, dental, and vision - employee and dependents
- 401K, which vests immediately, complete with a 4% company match
- 12 weeks of Parental leave and 1 year free diapers and wipes with Honest
- Annual company in-person events and quarterly in-person connects
- $500 home office stipend - at the time of hire. Any additional home office needs are requested as needed.
- $100 quarterly paid wellness stipend
- Pet insurance discount
- Slack channel notifications turn off after 5 pm based on your time zone
- Two Hypercharge weeks of rest where we close company-wide (July & Dec)
It’s an exciting time to be at Hyperproof — we recently raised $40 million in our Series B financing, further cementing Hyperproof as the emerging leader in the risk and compliance management space.
At Hyperproof’s core are our passionate team members who focus on user experience, beautiful design, and evangelize a positive social impact of our cloud based platform. We help organizations streamline their risk and compliance workflows so our customers can spend more time strategically managing programs and less time wrangling spreadsheets.
We are disrupting the governance, risk, and compliance software space with our innovative platform by helping traditionally unsung heroes (compliance professionals) do the right things so the wrong things don’t happen.
Learn more about the @hyperproof culture and how it all started.
EQUAL OPPORTUNITY EMPLOYER
Hyperproof is committed to a diverse and inclusive workplace — it’s one of our core values! Hyperproof is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
To ensure a smooth interview process, all candidates will be required to provide a valid phone number that is not a VOIP (Voice Over Internet Protocol) number. This helps us maintain clear and reliable communication throughout your interview experience.