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Senior Solutions Architect

Rafay Systems

Rafay Systems

Posted on Friday, October 6, 2023
  • Full Time
  • U.S. Nationwide (Remote)

Rafay’s Solution Architecture Team is composed of hands-on architects who work closely with our customers to architect and design systems using the latest, cloud-native technologies. Our fast-growing team is looking for a customer-focused solutions architect to partner with our sales and customer success teams.

You will possess experience working at fast-moving companies in the tech industry; and customer-facing skills that will allow you to represent Rafay within a customer’s environment and drive discussions with senior personnel. You will have a strong technical background that will enable you to interact and provide guidance to developers, architects, DevOps personnel, and SREs.

You will build a trusted technical advisor relationship with prospects and customers through education, presentation, demonstration, and proof-of-concept of Rafay Kubernetes Manager and Environment Manager. The work is ambitious, and stimulating, and you will have the opportunity to work on cutting-edge technology in the cloud native space.

Roles & Responsibilities
  • Support the sales and customer success teams in helping customers understand the value of Rafay’s market-leading products focused on Kubernetes and Environment Management.
  • Understand customer requirements for specific use cases and help them design architectures and solutions using our products.
  • Understand customer technical objections and work with the sales and customer success teams to develop strategies to resolve them.
  • Work hands-on with customer developers, SREs, and DevOps personnel to ensure they are using our products effectively.
  • Build and deliver presentations, demos, and proof-of-concepts to demonstrate the use of Rafay with key partners/technologies.
  • Communicate customer technical requirements to Rafay’s product and engineering teams; be the customer advocate for the product roadmap.
  • Be the technical point of contact for prospective customers, and have the ability to both advise and troubleshoot in complex technical environments.
  • Represent Rafay at trade shows, and craft technical content to present at conferences, meetups, and local events.
  • Travel to customer sites and events as required
Minimum Qualifications
  • 5 years of experience in a customer-facing technical role
  • Hands-on experience with Terraform and public clouds, esp. AWS, Azure, and GCP
  • Proven ability to communicate clearly and concisely on complex technical topics and deliver effective technical presentations
  • Experience in software engineering and design architecture
  • Excellent communication (written and oral) and interpersonal skills
  • Bachelor’s degree in Computer Science or related field; or equivalent experience
Preferred Qualifications
  • 10+ years of experience in a hands-on role (engineering, operations, or equivalent)
  • Working knowledge of software development practices and technologies
  • Demonstrate the ability to quickly learn new technologies and solutions
  • AWS Certified Solutions Architect – Associate or Professional preferred
  • Hands-on experience and familiarity with Kubernetes distributions and the CNCF technology landscape
  • Certified Kubernetes Administrator (CKA) desirable