At ReversingLabs, we are providing the world’s largest threat intelligence repository to protect software development and power advanced security solutions, keeping the most advanced cybersecurity organizations and Fortune 500 enterprises informed and ahead of the threats. Our software supply chain security and threat intelligence solutions have become essential to advancing enterprise cybersecurity maturity globally.

Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk.

Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game changing opportunity to help forge this transformational journey at ReversingLabs.

We are seeking a Technical Training Manager to design, deliver, and scale training programs that empower our customers, partners, and internal teams. This role will focus on creating hands-on training, certification programs, and knowledge resources to ensure customers gain the skills needed to leverage ReversingLabs’ solutions. You will work cross-functionally with Product, Engineering, Sales, and Customer Success teams to provide up-to-date training and help drive customer engagement, retention, and satisfaction.

The ideal candidate will have a strong technical background, a passion for cybersecurity, and expertise in instructional design or technical training. This role offers an exciting opportunity to make a direct impact by building a comprehensive learning experience that empowers both external users and internal teams.

What You Will Do

Develop & Deliver Training: Design and conduct in-person, virtual, and on-demand training programs for customers, partners, and employees.
Certification Program: Establish and maintain a formal certification program to validate expertise in ReversingLabs solutions.
Content Creation: Develop technical training materials, including presentations, labs, documentation, videos, and interactive modules.
Customer Enablement: Enhance onboarding and continuous education for customers to maximize adoption and success.
Internal Training: Equip internal teams (sales & customer success) with the knowledge to better serve customers.
Measure & Improve: Analyze training effectiveness through feedback, certification success rates, and customer engagement metrics.
Stay Ahead of Trends: Keep up with industry best practices in cybersecurity, software security, and adult learning methodologies.
Other duties as assigned

What We Are Looking For

5+ years of experience in technical training, enablement, or instructional design in a cybersecurity or enterprise software environment.
Strong understanding of software security, threat intelligence, malware analysis, or related fields.
Experience developing and managing certification programs.
Hands-on experience with eLearning platforms, LMS tools, and technical lab environments.
Excellent communication and presentation skills with the ability to explain complex concepts clearly.
Ability to work cross-functionally with product, engineering, sales, and customer success teams.
Passion for empowering others and creating high-impact learning experiences.
Excellent organizational skills with the ability to manage multiple initiatives simultaneously.
Ability to think strategically and execute tactically to meet organizational objectives.

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