Commercial Customer Success Managers at Secure Code Warrior take our customers from ordinary to extraordinary through a personalized success journey that guides, coaches and nurtures their organization through maximum engagement and adoption, resulting in best-in-class cyber security practices.

As a CSM with Secure Code Warrior, you are our biggest fan, going beyond advocating for our products and fervently showcasing the value we bring to customers, jumping up and down to ensure customers are well aware of our impact on them their business.

Let’s face it, you’re going to be talking to people all day every day, so it’d be safe to call you a people person right? Our CSMs have great stakeholder management, you'll work across multiple teams on daily challenges, using your resourcefulness to find solutions and deliver with a goal to delight.

What you will do:

As a Commercial Customer Success Manager, you will set the overall vision and strategic plan for your customers within our mid-market and SMB segments, focusing on driving product adoption, providing a positive customer experience, ensuring customer success with our platform, and driving growth and retention
Develop customer onboarding and success motions integrating processes, content, and data insights
Cultivate collaboration within the Secure Code Warrior Go-To-Market team and across your customer base
Drive operational practices to track the performance of your clients, ensuring that a success plan is followed throughout their journey
Cultivate, build, and maintain relationships with multiple levels within your assigned customer's organization, from program management to economic decision-makers
Build and consistently present quality business reviews for your assigned book of business, showcasing metrics, defined value, outcomes, product roadmap, relationship alignment, and usage best practices
Work closely with renewals and sales management to align on account strategies, expansion and retention forecasting, risk mitigation, coverage plans, and account management best practices.
Ensure future lifetime value through steadfast customer satisfaction, health score mapping, and overall meticulous efforts to drive continuous product adoption
Escalate client issues with speed and a sense of urgency, orchestrating resources across the company as appropriate in order to bring resolution
Help mitigate churn and drive expansion through strong customer advocacy and referenceability

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