Customer Onboarding Manager
SolCyber is a managed security services provider that serves small-to-medium businesses as well as businesses in the public sector. Our mission is to provide bundled, value-added security services that are easy to deploy. SolCyber offers competitive pay, medical, dental, and vision insurance, 401k with employer matching, and paid time off.
SolCyber Gov Customer Onboarding Manager
About This Role: As the Customer Onboarding Manager for SolCyber GOV, you will spearhead the onboarding proects for new customers, guiding them through a seamless implementation of SolCyber cyber security services.
NOTE: All applicants must be U.S. citizens, live in the U.S., and be able to pass a background check.
- Lead the end-to-end onboarding process for new clients, ensuring a seamless transition and integration of SolCyber services.
- Serve as the main point of contact for clients during the onboarding phase
- Collaborate with cross-functional teams to gather client requirements, configure solutions, and develop customized onboarding plans
- Possess a strong understanding of services and technology stack offered by SolCyber
- Guide clients during the onboarding process and address any technical queries or concerns related to SolCyber services
- Develop and manage project timelines, ensuring timely delivery of onboarding milestones with a focus on compliance with regulatory frameworks.
- Coordinate with internal teams to allocate resources effectively and meet project deadlines while maintaining adherence to controls.
- Communicate progress, address concerns, and provide regular updates to clients to ensure a positive onboarding experience within the controls framework.
- Create and maintain comprehensive onboarding documentation, including process flows, technical specifications, and client-specific configurations
- Ensure client onboarding processes adhere to industry-specific compliance requirements, including CMMC, NIST, and other relevant controls.
- Candidate must have U.S. citizenship, must currently reside in the U.S., and must be able to pass a criminal background check.
- Excellent (fluent/native) written and spoken English.
- College degree or equivalent work experience
- 2-4 years of experience in customer onboarding within the cybersecurity or managed services industry.
- Strong project management skills with the ability to manage multiple onboarding projects simultaneously.
- Excellent communication and interpersonal skills.
- Technical proficiency in cybersecurity concepts and technologies.
- Demonstrated expertise in CMMC, NIST, and other relevant cybersecurity controls and frameworks.
- Problem-solving and troubleshooting skills.