SolCyber seeks a well-rounded and talented individual to support Customer Success operations on an established team at a fast-growing managed (cyber)security services provider.

As a Customer Success Specialist, you will report to the Customer Success Manager. Your duties will require you to:

Work closely with internal cross-functional teams to ensure customers receive accurate and timely responses to questions and requests. Consume technical concepts from internal stakeholders and articulate them accurately to customers.
Prepare and send monthly reports to customers.
Prepare PowerPoint presentations for business review meetings with customers.
Conduct business reviews with customers to review the customer’s account, convey opportunities, communicate changes to their service, etc.
Prepare and send email campaigns using company’s Customer Success platform.
Ensure Customer Success platform is maintained with updated and accurate information.
Provide recommendations to management for internal process improvement.
Create and send reports to internal stakeholders.
Schedule calls with customers and internal stakeholders.
Complete ad hoc internal projects as assigned.

Candidate Experience & Skill Guidelines

Strong proficiency in Microsoft Office
Professional approach, demeanor, and communication
Customer relationship management skills
Project management skills and/or experience
Extremely strong drive for organization and order
Ability to produce detailed documentation (technical and nontechnical)
Detail oriented; practices good judgment in decision making
Strong task tracking, follow up, and follow through skills
Teamwork and collaboration skills
Willingness to learn and grow professionally
Excellent verbal and written communication skills (English)

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