About Whistic

Whistic equips InfoSec teams to easily assess vendors and confidently share security posture from an all-in-one, AI-powered platform.

About the Role

It’s an exciting time to be on the Support team at Whistic. We’re looking for a Technical Support Specialist who will share in our vision and lead us to win. This is a unique opportunity to do the best work of your career helping build a Series B SaaS startup with massive market potential.

As a values-driven organization we care not only about what we accomplish, but also how we accomplish our goals. At Whistic, our values are not just a plaque on the wall, we consider them core to our being - our Whistic DNA. These values are: Purposeful Prioritization, Extreme Ownership, Startup Mentality, Driven by Data, and Voracious Learning. We are looking for an Enterprise AE who feels connected to this mindset; if these values are part of your DNA, we’d love to hear from you.

What You'll Do

Identify, troubleshoot, and quickly resolve technical issues via phone, email, screen share, and chat
Serve as the front line for all customer issues, reported either externally or internally
Assist with Help Center contribution - new creation & edits
Maintain a high level of professionalism and empathy with customers and work to establish a positive rapport during each interaction
Gather product feedback in ticketing software and manage customer expectations around future product functionality
Ability to foster CSM relationships and customer advocacy in resolving their issues
Be proactive and take an active part in team initiatives/projects
Become a product expert
Protect Whistic and our customer data by adhering to security protocols
Other duties as assigned

What You’ll Need

Experience in a B2B technical support role (Preferably 2+)
Experience with using MySQL with running queries against a database (Preferably 1 +)
Available during support hours, 9a - 5p MST
Exceptional written and oral communication skills
Manage Help Center support articles Experience with customer ticketing or CRM software ( Intercom, Salesforce, Jira, etc.) ticket troubleshooting and escalations
Self-motivated and competitive with the ability to prioritize and manage competing demands in a fast-paced environment
Strong deductive logic, decision making, and analytical skills

Benefits

Stock options
Medical, dental, and vision insurance
Company paid life insurance
Internet and wellness stipend
Mental health benefit
Paid parental leave
18 Paid Holidays
15 Days PTO (All available your 1st day) + 2 additional days each year of employment!
3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day"
Whistic Fridays- Work ends at 3:00 PM every Friday
A world-class culture and employee experience!

Whistic’s DEIB Commitment

Whistic is a place where you can be you.

It’s impossible to separate what you do from who you are, and we don’t want you to. In fact, we want just the opposite; when Whisticians share the richness of their experiences, personal connections are deepened, new levels of collaboration are unleashed, and our product innovation accelerates. We become unstoppable.

Whistic is committed to growing diversity, equity, inclusion, and belonging across three key dimensions:

Workforce Representation: Hiring and retaining a diverse team
Fairness: Equitable rewards, recognition, and opportunities based on merit
Inclusive Culture: Fostering an inclusive culture where differences are celebrated

Whistic is an Equal Opportunity Employer.

This job is no longer accepting applications

See open jobs at Whistic.See open jobs similar to "Technical Support Specialist" Forgepoint Capital.

See more open positions at Whistic

Privacy policy Cookie policy